The Overbrooke hall is going down hill, since you have lost 2 managers.The latest manager hase no idea how to handle staff. Also you should be changing the bingo balls every session just like Slake road.
in response to last manager don't know how to handle the staff: yes this is very true, but i don't want to be mean but i hope they will find someone that is a lot better than her. She need to leave the bingo hall completly and i guarantee you that overbrook bingo will have more people that will be attending. There is a lot of customers that has gone to play at Friends now, but they will all come back if she leaves our bingo Hall. So please make the right decision Val or Tatiana. and hired a new manager. Thank you.
I love to play bingo at Overbrook. Thanks to all staff and volunteers. There always will be people who like to talk bad about other staff members or customers.... When i come - I concentrate to have fun, play games and meet my friends. advise to others customers- smile and enjoy your bingo! See you at overbook.....
Learn how to spell don't make an idiot out of yourself by trying to post something on here. I normally never insult anyone by accident but you are one big accident.
I haven't been to lola in ages but i think i well go more often now that i know that rude manager phil was finally fired. I guess they finally realized how much he was stealing.
Management is not begging him to come back, its Kevin who is bugging and harrassing management to take him back because he is forced to do so by his pyshicotic family. He has been asking management over and over again THEY DON'T WANT HIM also because look at who is family is so stop making a fool of yourself and take NO for an answer and move on. Come on Kevin you can't always be this stupid or are you making a special effort to please your family because If they took an IQ test, the results would be negative just like they are.
They already have been barred from working there so its a start.....this way they can bring their bull to other locations.
Their program has to many specials, that only a few people play. A couple of more regular games would be nice. These games should only be 1 line.
IFIND THEY PLAY TO MANY FULL CARDS. THEY SHOULD PLAY MORE SINGLE BINGO. NOW ABOUT THE STAFF NOT BAD COULD DO A BIT OF AJUSTMENT ON A FEW PEOPLE. I RATE THE BINGO AS GOOD.
There is nothing wrong with the ongoing staff....they have gotten rid of the trouble makers and the ones that didn't do much like holding up the stage and sitting down most of the time. The only one left that needs to be let go is Wendy, who is also useless everyone else is good and are polite and that staff is excellent and should remain. Perhaps you need an adjustment on yourself. Bingo is good as always just a few regulars should leave permanently.
I WOULD REALLY RECOMEND TO YOU WRITE AN E-MAIL TO MANAGEMENT OF THE HALL (email address at overbrookbingo.ca web), or letter addressed to general manager of the hall, her name is tatiana. I had situation and when I had complained to management, and the situation was resolved. You may ask to keep your name confidential.
So much better coming to play bingo without Wendy there and do not feel sorry for the idiots that hired her to work at Friends. Time will tell.
Very low quality people play at the overbrook bingo. Need I say more?
I personally think this site is pathetic honestly all ppl do is bitch about others and it seems like its always about the same ppl. Don't u guys have better things to do?? Does it make u guys feel good to down ppl on here??
Like any business Overbrook bingo palace is evolving. I think Carol-Ann is a very good manager. The Charities don't control the hall staff and the hall staff don't control the Charities' staff. If you have a complaint about a charity, contact them.
In response to "I personally think this site is pathetic", well said however ppl do not have better things to do especially if there is a site like this to express your concerns knowing that people like you and me will make a comment and read comments, it makes them feel better knowing that they have posted something negative about that person but all in all whatever gets posted on here is all true, why would anyone post something fictional. Its all true and what better way to say it on this site because everyone is all scared to actually approach the individual themselves so by doing it on here it remains annoymous. Hope this helps claify your curiosity.
You should be ashamed of the way you talk about other people. Perhaps you should take a long look at yourself. That is most likely where the problem is. These are great caring honest people your talking about.
Did someone say "great caring honest people" you have to be kidding me.....All I have to say is LOLLLLLLLLLLLLLLLLLLLLL and then puke.
ashamed of what any one who tells everyone when she got fired from the school abouting stealing she should be ashamed wendy is a fat ass bitch
We don't feel sorry for the person that hired her, and as you said time will tell. she should come and get a few more to work with her at Friends, especially the bitchy Huguette that works at the counter and complain about everybody. She even ask for tips to customer that wins Jackpot. She fight with everyone that works with her, and there is so many people that don't want to work with that kind of person. Tammy you have been aware about what that bitchy said about you, and as a regular customer i can see that you did not learn a lesson out of it. She is the kind of person that wants to know everything and then bragging it around. I hope they will do something about her. Maybe Friend's Bingo Hall need some people like you Huguette to work, and that way we would have peace in our favorite bingo hall. It would be a nice match with Wendy being there already.
She must be related to the Fykes especially when you mentioned and quote "She is the kind of person that wants to know everything and then bragging it around". Beware of those people they are bad news.
Well i was stunt by what happen at the Lola bingo on friday March the 19th, at the 10am bingo. I cannot beleive that (2) two people working for charities can do a thing so bad. First of all this is called a fraud, and i hope that somebody will report this to OLG. And what happen to the charity that was running that bingo let that happen when she was approach by some customers to let her know that she saw those 2 ladies picking the cards from the garbage and had the nerves of yelling bingo. Pease people speak up and report this to the management. They should be fired and never work for a charity again. I am a regular customer and i never thought i was playing bingo at a crooket bingo hall. I am SHOCKED.
What is stopping you from speaking up....if you saw what happened you should of spoke up right away and called OLG the next day. What is the use in writing it here nobody cares.
I am a regular customer as well and I had found out that the management start investigation of the charity runners as well to get the bottom of the story and found out what happend and why? next time if the charity did not solve the problem go directly and complain to management.
Did anyone think maybe they threw their cards in the garbage by mistake, and were retrieving them?? Your explanation of what happened is very confusing and vague. Telling management probably wont help, because they are too scared to talk to customers. nothing will get better.. enjoy the drama!!
well i guess that the management didn't get the messages about all the complains of that bitchy old woman at the counter by the name of HUGUETTE. It is to bad because you are losing a lot of good customer and just because of her. We are regular customers at Lola and we were playing 3 bingos a day 5 days a week and now because of that old lady we are playing 2 days a week and that is the days we know she is not working. I don't know why the management don't do anything about that, we did make complains and i guess they ignore their good customers because she is still working. Saturday June 1st we are missing the luckey key and just because of her, and i know there are many others coming to friends bingo with us and that's because of that old lady. She has no patients with customers, she is being rude and she make faces at us if we don't give her the right change and i could go on and on and on...... She is getting to old and she is due for her retirement, get rid of that Huguette and have someone at the counter with a good attitude and a nice smile and more patience. I am very sorry cause we like Lola bingo, and you have nice runners. Until the managements make a change we will be going to Friend's Bingo, and many others customers also are leaving and as i said it is because of that bitchy old lady. Hope they will do something very shortly, so we can go back and play otherwise it's a big NO NO NO.
you will need to email Tatiana or speak to Val and the more complaints the more they will look into it. Good Luck
i think you need to write to charity association and to management official letter expessing your concerns about Huguette. how they will know if you don't compain to them directly. if you want the results - act yourself with official complain!
in response to I think you need: I am a regular customer as well and i have made several complains about that person to the management and nothing has been done, so probably they think that people are complaining for fun, but beleive me this is not a joke. I am trying to avoid playing bingo when she is working. To all the one that made complains, hope they will take it seriously, but they didn't for me. GOOD LUCK!!
I was a regular customer at Overbrook bingo palace. Management has changed their program to obviously make the odds of winning in their favor rather than the customer. They took away a game that potentially pays $5000.00 for a game that potentially pays $10,000.00. Sounds good but the odds of winning the letter X in eight #'s @ $3.00 a card are pretty slim. They had many complaints so they changed it to 10 #'s @ $2.00 a card. The consolation is prize varies between $20.00 and $60.00 dollars and is won in a average of 30 #'s. What a joke!!! It's about the same odds as winning the 6/49. It just seems to be a money grab!! The canteen will charge you 25 cents for mayo on your food and 25 cents for a small pack of two crackers. Just another money grab!!! I know that they have had many complaints about the canteen staff but they make no changes because they seem to be related in some way to management. I have voiced my complaints to management but it would seem they just don't care. Businesses are built one customer at a time but loose many at a time with forums like this where many people hear complaints that management just shrug off. Do they shrug off complaints about management because the staff seem to be all related???Just a thought!! I was a regular customer that didn't just buy a book of two cards. I hope that the 25 cents that they charge for mayo is worth losing customers that spend thousands of dollars at their bingo hall. You can call me cheep but you do not charge for condiments. I will go spend my money at the other bingo halls.
in response to Ray: don't worry no change will be made, as you said they are playing in their favor. I was a regular customer for years but now i am playing at other bingo hall, and until there is a big change made in the management and the charity workers at the counter, you won't see me at Lola. Please bring Phil back as a manager and you will see the changes in the crowd. Change your staff in the kitchen and lower you prices on foods. Big Big changes as to be done and very very soon, otherwise Lola is going down hill.
I am a regular customer as well, and I love Lola bingo. I believe that in the way you approach the situation, you get the result. I would strongly recommend to you write a friendly suggestion/recommendation to Tatiana in writing to get the result. You agree that they started letter x @$3.00 and when management done a survey within two weeks, they changed to $2.00, wait when $10,000 will be accumulated and I am pretty sure you will enjoy the game which pays $10,000! Same situation here - please write a friendly recommendation and you will have the result. In your note you forgot all positive points - they pay more in break open tickets, lola jackpot - fantastic change, bingo paper - same colors as in the packages, etc.... Please use different approach to handle the situation, be happy to see results and enjoy the bingo at Lola.
What great news for our Brady Brunch friends, now we will be able to go play bingo at Lola on Saturday night, now that the bitchy and bossy old lady Huguette is not working anymore on Saturday. we are so happy to be able to have our night out and having fun at our favorite bingo hall. We had stop going to Lola just because of her, we couldnt stand her no more. we just hope it will always stay that way, we dont need a person like that working in public and backstabbing people in their back. As a matter of fact she is old enough to retired. we would like to say thank you to the other charities that took over, they seem to be very nice but time will tell. Now back to our regular routine on Saturday night.